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Metallicus, Inc. Terms of Service

Last updated: February 08, 2021

Additional and Updated Terms of Service for Metal Pay Cash

These Additional Metal Pay Cash Terms of Service (the “Cash Terms”) govern your use of Metal Pay, a payment service (the “Service”) offered by Metallicus, Inc. (“Metal Pay,” “we,” “our,” or “us”). By using the Service you agree to be bound by these additional Cash Terms, and the Metallicus, Inc. Terms of Service https://www.metalpay.com/terms-of-use.html and all other terms and policies applicable to each Service as set forth below collectively with all previous General Terms collectively, the  new “General Terms”).

  1. Metal Pay Account 
  2. Metal Pay Account Balance
  3. General
  4. Functionality. Your balance consists of the funds you have in your Account that are available for new transactions and are not subject to pending transactions (your “Metal Pay Balance”). You are solely responsible for all funds necessary to complete any payments initiated through the Service. You agree to reimburse Metal Pay for any fees, costs, or expenses it incurs as a result of insufficient or unavailable funds in connection with any payment you initiate through the Service.
  5. Authorization. By instructing us through the Metal Pay to add funds from an Eligible Bank Account or Demand Deposit Account (both defined below) or debit card to your Metal Pay Balance or make any other transfer you authorize us to debit such Eligible Bank Account or debit card for the amount instructed, either in a single or recurring transaction, as applicable.
  6. Limitations. Metal Pay may impose limits on the amount you can keep in your Metal Pay Balance and reserves the right to change these limits at any time.
  7. Funding Your Metal Pay Balance
    Funding Sources from Linked Accounts include:
  8. Eligible Bank Account. You may use funds from your Eligible Bank Account to fund your Metal Pay Balance.
  9. Debit You may link a debit to fund your Metal Pay Balance. To do so, you must have a valid debit card issued by a U.S. bank or financial institution bearing the Visa Inc. (“Visa”), MasterCard International Inc. (“MasterCard”), or DFS Services, LLC (“Discover”) logo. 
  10. P2P Payments Received Through Metal Pay. You can keep funds received from P2P Payments (defined below) made to you through the Metal Pay in your Metal Pay Balance.

Any such debit card or credit card collectively with an Eligible Bank Account and your Metal Pay Balance, is referred to herein as an “Eligible Bank Account”.

When you initiate a payment through the Metal Pay, if you have sufficient funds in your Metal Pay Balance (defined below) to satisfy the full payment amount you can choose whether you want the payment fulfilled by your Metal Pay Balance or a linked external account. If you do not have sufficient funds in your Metal Pay Balance to cover the full transaction you may choose the funding source from your linked external accounts.

You may link an external, U.S.-issued bank account (an “Eligible Bank Account”) to your Metal Pay to fund payments made through the Service. Metal Pay reserves the right to limit which banks or what types of accounts constitute an Eligible Bank Account. If you choose to link your Eligible Bank Account to your Metal Pay by providing the username and password you use to access your bank information online (“Credentials”), you acknowledge you are providing your Credentials to Plaid Inc. and agree to the terms of service found at https://plaid.com/legal/.

  1. Transferring Funds to Your Bank Account, Using the Cash Out Function
  2. Transfers to Your Bank Account. You may electronically transfer funds from your Metal Pay Balance to an Eligible Bank Account using the Cash out Function. By selecting an Eligible Bank Account as your deposit source you are requesting that we settle an electronic transfer to your bank account. Metal Pay will settle these electronic transfers (via the Automated Clearing House (“ACH”) of NACHA - The Electronic Payment Association (“NACHA”) to your Eligible Bank Account in the amount you instruct, and you will not be able to cancel the ACH transfer. Such transfer to your Eligible Bank Account via ACH will typically arrive and settle within three (3) to five (5) business days.
  3. Instant  or Direct Deposit. If such feature is available to you, you may transfer funds from your Metal Pay Balance to your Eligible Bank Account instantly via the Metal Pay’s instant deposit feature, which is subject to the fees detailed in the Instant Deposit experience.
  4. Limitations. Metal Pay may limit how many transfers you can initiate from your Metal Pay to your Eligible Bank Account and the amount of funds you can transfer in a single transaction. We reserve the right to delay or further limit such transfers while we screen for risk, or we may request you provide additional information to verify your identity. You may not transfer funds from your Metal Pay Balance to your Eligible Bank Account to evade a payment investigation. If you attempt to transfer your Metal Pay Balance while we are conducting an investigation, we may hold your funds at our discretion to protect Metal Pay or a third party against the risk of reversals, chargebacks, claims, fees, fines, penalties and other liability. We also may defer or redirect payout or restrict access to your funds as necessary to comply with applicable law, subpoena or court order, or if requested by any governmental entity. You will remain liable for all obligations related to your Account even after the Account is closed.


Transfers that are sent after 7pm EST on business days will usually arrive in your bank account the next business day. Funds may take up to three days to arrive subject to exceptions.


  1. Treatment of Funds

If you do hold funds in your Metal Pay Balance, Metal Pay will hold such funds separate from its corporate funds, will not use your funds for any corporate purposes, nor will Metal Pay voluntarily make your funds available to its creditors in the event of bankruptcy. Metal Pay will combine your crypto funds with the funds of other users and place your fiat funds in one or more bank accounts in Metal Pay’s name.

  1. Interest

You agree that you will not receive interest on or other monies derived from the crypto funds that Metal Pay handles and places in pooled accounts. It is likely that Metal Pay will receive interest on fiat funds held for its users. In consideration for your use of the Service, and with full knowledge and understanding that Metal Pay will receive this interest, you irrevocably transfer and assign to Metal Pay all right that you may have in any interest that may accrue on funds held in pooled accounts.

  1. Peer to Peer Service

1. Sending Money

You can send money to a friend or family member using the send money feature in your Metal Pay Account (“personal payments” or “peer-to-peer/P2P payments”). You can send money to a friend or family member even if they don’t have a Metal Pay account at the time you send them money, using their email address or mobile number in any currency that Metal Pay supports, and you can choose which you want to use. If the person to whom you are sending money does not have a Metal Pay Account, they can claim it by opening a Metal Pay Account. If they don’t claim it within fourteen days, it will be refunded to you.


We may, at our discretion, impose limits on the amount of money you can send, including money you send for purchases. You can view any sending limits by logging into your Metal Pay Account.


When you send money to a friend or family member who has a Metal Pay Account, one of two things may happen: they may accept or decline the money. If they decline to accept the money, the money (including any fees you were charged) will be refunded to:

  • The original payment method you used for the transaction, if you used a credit card, debit card, or balance in a Metal Pay Account as the payment method, or
  • The balance your personal Metal Pay Account if you used a bank account as the payment method and we cannot refund it to your bank account.
  • If you do not have a Eligible Bank Account linked to your personal Metal Pay account, the money will be waiting for you to claim by using one of the available transfer methods for personal Metal Pay Accounts.

Once you have opened an Account and either have funds available in an Eligible Bank Account or linked a debit card issued (each an “Eligible Credit Account”), you will be able to send funds using the Peer-to-Peer Service.

As a party initiating a transfer (“Sender”), you will send funds to your selected recipient (“Recipient”) by designating the Recipient and the transfer amount to us (a “Payment Instruction”). Your Payment Instruction authorizes us to move funds from your Eligible Bank Account or Eligible Credit Account to your designated Recipient (a “P2P Payment”). By submitting a Payment Instruction, you are also authorizing us to move funds to your applicable Eligible Bank or applicable Eligible Credit Account for P2P Payments that are canceled or otherwise returned.

You understand and agree that when you initiate a P2P Payment Instruction using the Service, the processing of the Payment Instruction will begin, and funds will leave your Eligible Bank Account, as early as the moment of the initiation of such Payment Instruction. However, we will only begin to process the requested transfer of funds to the Recipient once the Recipient has provided all required information, and you hereby authorize and direct us to retain such funds until the earlier of such time as the Recipient has provided all required information or fourteen (14) days.

You agree that we shall incur no liability if we are unable to complete any transaction because of: (i) insufficient funds in your Eligible Bank Account or Eligible Credit Account; (ii) malfunction of the Peer-to-Peer Service due to circumstances beyond our control or due to circumstances that you were already aware of at the time you initiated your Payment Instruction; (iii) inaccurate or insufficient Payment Instructions; or (iv) failure of the Recipient to claim the P2P Payment.


  1. Metal does not encourage the purchase of cryptocurrency with credit card.
  2. Peer-to-Peer Service Payment Amount Limits

Additional identification information will be required to send any one cash Fiat transaction or in multiple cash Fiat transactions over any seven (7) day period or to receive more than one thousand dollars ($1,000) in any thirty (30) day period. Senders may not send more than three thousand dollars ($3,000) in any one transaction or in multiple transactions over any seven (7) day period, subject to some restrictions. We may adjust these limits at any time in our discretion. 

  1. Peer-to-Peer Service Fees

There are currently no fees for sending funds via an Eligible Bank Account using the Peer-to-Peer Service. The fee for sending funds using an Eligible Credit Account through Peer-to-Peer Service will be displayed at the time of the transaction. We reserve the right to charge for or change the fees associated with use of the Peer-to-Peer Service at any time subject to these Additional Cash Terms. These fees may change from time to time, and most changes to these fees will be deemed effective at the time and date of posting. If these fees ever increase, we will provide advance notice to you. You must have or open a Metal Pay account to send or receive money.

The fees applicable to sending money can be found below and will be disclosed to you in advance each time you initiate a transaction to send money to a friend or family member. If you convert money in your Metal Pay Account balance from one currency to another before sending money, Metal Pay’s transaction exchange rate (including currency conversion if applicable) will be used. If you use your credit card as the payment method when sending money, you may also be charged a cash-advance fee by your card issuer.



6. Fees for Sending Money in the U.S.

If you are a U.S. Metal Pay Account holder sending money to a friend or family member who uses. Metal Pay in the U.S., you may pay a fee, depending on how you pay.

Fee by Payment method:


Funded by your Metal Pay Account or Metal Pay balance or a bank account linked to Metal Pay.

Fees are waived.

Fee is waived.

Funded by a debit card.

0% of the amount funded this way,  for a very limited time, plus a fixed fee (for conversion of currency) 

if applicable.

  1. Payment Cancellation, Stop Payment Requests and Refused Payments

Our ability to stop a P2P Payment Instruction or recover funds associated with an unauthorized Payment Instruction will depend on how the Payment Instruction was initiated, and whether the Payment Instruction has begun processing. P2P Payments not claimed by a Recipient for fifteen (15) days after the processing has begun will be canceled automatically. We will attempt to return any unclaimed, refused, refunded, prohibited, or denied P2P Payment to your Eligible Bank Account or Eligible Credit Account, as applicable. If we are not able to do so, we may use other reasonable means to return the P2P Payment to you, as permitted by applicable law.


8. Payment review

When Metal Pay identifies a potentially high-risk transaction, we review the transaction more closely before allowing it to proceed. When this happens, Metal Pay will place a hold on the transaction and notify the seller to delay shipping of the item. As a buyer, this may delay your receipt of the item you purchased. If we clear the transaction, we will notify the seller and direct them to ship the item. If we don’t clear the transaction, we will cancel it and return the funds to you, unless we are legally required to take other action.


Invalid P2P Payments

If you receive a P2P Payment and we later determine in our sole discretion that the P2P Payment was invalid for any reason, you hereby authorize us to move funds from the applicable Eligible Bank Account or Eligible Credit Account in an amount equal to the P2P Payment.

You acknowledge and agree that we will not be liable in any way for any P2P Payments that you may receive, regardless of whether you authorized the Sender to send them to you.

  1. Risk of Fraudulent Transactions

The Peer-to-Peer Service is a money transmission service. As a result, fraudulent transactions may result in the loss of funds with no recourse.


10.   Transferring balance from Metal Pay Account

If you are a U.S. Metal Pay Account holder, you can transfer money out of Metal Pay in two ways. Debit Card, and ACH via Bank Link. Fees may apply, please reference the Fees page for details.


  1. Cryptocurrency Tiered Accounts and Transaction Limits

KYC Tiers & Data/Documents Collected

User Permissions

  Tier A

  • Email address
  • View only

  Tier B

  • Tier A documents
  • Full name
  • Address, including State of Residence
  • Phone number
  • Date of birth
  • Crypto deposit - Unlimited
  • Crypto buy/sell/orders - Unlimited
  • Crypto withdrawal - $999/day maximum & $5,000/month
  • Fiat deposit/withdrawal - Disabled

  Tier C

  • Tier A and Tier B documents
  • Last four of SSN. Full SSN verified by third parties
  • Document collect & validation: Government Issued ID
  • Crypto deposit - Unlimited
  • Crypto buy/sell/orders - Unlimited
  • Crypto withdrawal - up to $10,000 USD equivalent/day & up to $100,000 USD equivalent/month
  • Fiat deposit/withdrawal - Enabled

  Tier D

  • Tier A, Tier B, & Tier C documents
  • Source of funds/wealth
  • Net worth
  • Employer & Occupation
  • Expected trade volume, deposits & withdrawals
  • Document collect + validation: Source of funds & proof of address verification (pay stub, bank statement)
  • Crypto deposit - unlimited
  • Crypto buy/sell/orders - Unlimited
  • Crypto withdrawal - up to $50,000 USD equivalent/day & up to beginning at $300,000 USD equivalent/month
  • Fiat deposit/withdrawal - Enabled

  1. Cryptocurrency Fee Structure as of Feb 01 2022



Metallicus, Inc. (“
Metallicus”) and its affiliates (collectively, “Metal,” “us,” “we,” or “our”) is offering you (“you” or “your”) access to various services through our websites and mobile applications related to payments and cryptocurrency offered by us.  

Please make sure that you read and understand these Terms of Service (“Terms”). These Terms represent a legal agreement between you and Metallicus that governs your use of the Services. By using the Services, you agree to these Terms, our Privacy Policy, our Copyright Policy, our Acceptable Use Policy, Metal’s Disclosure’s Regarding Cryptocurrency found at:  AcceptableUsePolicyDisclosuresregardingcryptocurrencyCopyrightPolicy  and any additional terms and conditions we disclose to you that may be associated with our Services (“Additional Agreements”). THESE TERMS INCLUDE AN AGREEMENT TO RESOLVE DISPUTES BY ARBITRATION ON AN INDIVIDUAL BASIS AND THUS PROHIBIT CLASS ACTION CLAIMS. PLEASE REFER TO SECTION 24 FOR ADDITIONAL DETAILS. The Additional Agreements are incorporated into and made a part of these Terms.  If you do not agree to these Terms (including all applicable Additional Agreements), please do not click the “I accept” box or use any of the Services, download or use any App, or create an Account.

Your acceptance of these Terms also constitutes your agreement that you are able to receive and retain, and your acceptance of the delivery of, communications to you by website posting or email.  We may modify these Terms from time to time. The revised Agreement shall be effective as of the time it is posted but will not apply retroactively.  If we modify these Terms, we will post our modified Terms on our website or provide notice by email or otherwise through the Services. If our changes reduce your rights or increase your responsibilities we will provide notice to you of at least 21 days before the changes become effective. By continuing to use the Services, you agree that you accept all of the modifications to these Terms.  If you do not agree to the new Terms, you must stop using the Services. Notwithstanding the foregoing, we will not be required to give you prior notice of a change in these Terms if an immediate change in these Terms is necessary to maintain or restore the security of your Account or our systems.

Eligibility. By accepting these Terms, you affirm that you are (a) at least 18 years old, or the age of majority in your jurisdiction (if higher), and (b) have full power and authority to enter into this Terms on your behalf, and doing so will not violate any other agreement to which you are a party. 

Prohibited Territories. Some of our Services are only available in certain parts of the United States.  You cannot use those Services in any Prohibited Territory. By accessing or using a particular Service, you affirm that (a) you are a resident in one of the Allowed Territories, and (b) you will only use the Service when you are located in an Allowed Territory.  We will update these Terms and/or our websites as geographic updates become available. 


  • Defined Terms. The following capitalized terms used in these Terms have the following meanings. Any other capitalized terms used in these Terms will have the meanings we otherwise provide in these Terms. 
  • Account” means any one of your Metal Pay Services Account or Metal Vault Account, and collectively, “Accounts”.
  • Account Statement” means a statement showing your Account activity.
  • Allowed Territories” means the following 34 states: Alaska, Arizona, Arkansas, California, Colorado, Delaware, Florida, Illinois, Indiana, Iowa, Kansas Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia,  Washington D.C. West Virginia, Wisconsin, Wyoming, Puerto Rico and US Virgin Islands. Metal may add additional states or territories to this definition at any time without updating these Terms.
  • Apps” means any software application we provide for you to use our Services on a mobile device.
  • “Electronic Fund Transfer” means any transfer of funds, other than a transaction originated by check, draft or similar paper instrument, that is initiated through an electronic device or computer to instruct us to debit or credit an account. Electronic Fund Transfers include such electronic transactions as direct deposits or withdrawals of funds, transfers initiated via telephone, website, or mobile application.
  • Identity Verification” means verifying your Account or your identity by providing at least 2 of the following: verifying your bank account, providing your first name, last name, email address,  address, state of residence, social security number, and providing a government ID with your recent photograph. 
  • Metal Pay Service” means the Metal Pay™ website and App that allows you to send and receive money from friends and family, earn PoPP rewards, and buy cryptocurrencies.
  • Metal Vault Service means our Metal Vault digital wallet services for our MTL cryptocurrency and for cryptocurrency offered by third parties.
  • MTL” means our Metal cryptocurrency tokens.
  • PoPP” means the MTL reward that you may receive when your transaction is processed inside of the Metal Pay Services. 
  • Preauthorized Electronic Fund Transfer” means an Electronic Fund Transfer that you have authorized in advance to recur at intervals of 60 days or less; for example, direct deposits into or withdrawal of funds out of your Account.
  • Prohibited Territory” means any state, territory, or country that is not one of the Allowed Territories. 
  • Services” means the Metal Pay Service and the Metal Vault Service and any other products and services we provide to you.
  • Metal Pay Services


(a) You represent and warrant that you own the email or mobile phone number you register with and all information entered or collected in the course of creating your Account and any information you subsequently add or update from your settings (“Account Information”) is true and accurate. All Account Information is subject to Metal Pay’s Copyright Policy. See CopyrightPolicy

To register, open and use an Account, Metal Pay may require that you submit certain Account Information, including but not limited to your name, email address, text-enabled mobile phone number, street address, zip code, date of birth, social security number, and a government issued form of identification to Metal Pay.

The first time you access your Account using a new device we may require you to authenticate your Account with additional information. If your Account cannot be verified you may be required to set up a new Account.

You hereby authorize Metal Pay, directly or through third parties, to make any inquiries we consider necessary to validate your identity or authenticate your identity and Account Information. This may include asking you for further information or documentation about your Account usage or identity, requiring you to take steps to confirm ownership of your email address, mobile phone number or financial instruments, or verifying your information against third party databases or through other sources.

(b). All Metal Pay Accounts allow you to:

  • Send, receive, or request money.
  • Make payments using your credit card, debit card, bank account, or other payment options. 
  • Accept credit card, debit card, bank account, and other payment methods from other peers or family members.

You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers, or any other codes that you use to access your Metal Pay Account and the Metal Pay services. You must keep your mailing address, email address and other contact information current in your Metal Pay Account profile.


The following terms and conditions are specific to the Metal Pay Services:

  • Geographic Restrictions. The Metal Pay Services are not intended for use in the Prohibited Territories.  This means that to use the Metal Pay Services, you must reside in one of the Allowed Territories and use the Metal Pay Services only while located in one of the Allowed Territories.
  • Personal Use Only. The Metal Pay Services are only intended for use with friends and family. You are not allowed to create an Account if you are a business and you cannot use your Account for business transactions.

PoPP Rewards. Each time you send or receive money in a cash transaction using the Metal Pay Services, and that transaction is completed, you may be eligible to receive a reward of up to 5% of the transaction value. We call this “PoPP”, and it’s paid to you in our cryptocurrency MTL. For example, if you send your friend $100 you may each be eligible to get up to $5 worth of MTL.  PoPP is the reward mechanism of our distribution model Proof-Of-Processed-Payments. A transaction amount must equal or exceed $1 to be eligible for PoPP. We can’t guarantee PoPP rewards for all transactions due to operational limitations and risk of fraud. Any fraudulent, abusive, or suspicious transactions will not be eligible for PoPP reward. 


Program Violations – Popp Reward Forfeiture


Any violation or abuse of this Popp reward distribution program may result in the forfeiture of the  MTL Rewards and/or your termination or suspension from participation in this program.

Metal reserves the right to limit, cancel, or revoke Rewards if Metal determines, in its sole discretion, that you have violated these terms and conditions, or if we restrict or close your Account pursuant to our Terms of Service

If we in our sole discretion determine that you have engaged in abuse, misuse or gaming in connection with earning or using Popp MTL  rewards or that you may attempt to do so, we may: 

Take away any MTL and Popp rewards in your program account, temporarily suspend your ability to redeem MTL , temporarily suspend your ability to earn MTL, or cancel any of your Accounts or Cards associated with your Metal Pay Accounts or terminate your Account.

  • One Account Per Person.  By registering for a Metal Pay Service Account, you are able to use the Metal Pay Service. Each person is allowed only one Metal Pay  Service Account. Notwithstanding the foregoing, you may have a separate Metal Vault, Metal Merchant, or Metal Exchange account. 
  • Transaction Credit.  For each transaction you make with your credit card or debit card that is linked to the Metal Pay Service, we will calculate an amount that is the difference between the amount of the purchase and the next whole dollar (referred to as the “Transaction Credit”).  For example, for a $2.75 transaction, we round up to $3.00, and there is a 25 cents Transaction Credit.  Once the total Transaction Credit accumulated for you reaches at least $5, we process a $5 charge against your Linked Account and exchange the $5 for cryptocurrency per your pre-set instructions.  
  • Cryptocurrency Risks.  You are able to change your risk preference at any time, although it may take us up to 3 business days to adjust accordingly the purchase of cryptocurrencies.  Cryptocurrencies are not FDIC-insured or otherwise guaranteed or backed by any government agency, and purchasing them involves risk because they may lose value. Please consider your objectives before registering for the Metal Pay Service. We do not guarantee any outcome and any projections are hypothetical in nature. Past performance is not a guarantee of future results. You are solely responsible for evaluating the risk associated with use of the Metal Pay Service. For specific information regarding the sale and purchase of cryptocurrencies please see our Disclosures Regarding Cryptocurrency policy. 
  • As with any asset, the value of Digital Currencies can go up or down and there can be a substantial risk that you lose money buying, selling, holding, or investing in digital currencies. You should carefully consider whether trading or holding Digital Currencies is suitable for you in light of your financial condition. Metal is not registered with the U.S. Securities and Exchange Commission and does not offer securities services in the United States or to U.S. persons.
  • Metal Users: please find our  hyperlink to the Cryptocurrency policy at: Disclosuresregardingcryptocurrency


  • Metal Pay Link or Unlink a Payment Method


You can link or unlink a U.S. bank account, credit card account, or debit card account (“Linked Account”) to your Metal Pay Account as a payment method. You agree to keep your Linked Account information current. If this information changes, we may update it as directed by your bank or credit card provider without any action on your part.  If you do not want us to update your card information, you may contact your issuer to request this or remove your payment method from your Account.


  • Custody, Control and Access to Financial Information


We do not have or retain direct custody or control over funds or virtual currency in your Metal Pay Account, nor do we directly exchange or transmit funds or virtual currency to or from your Metal Pay Account. Banking services, including holding, exchanging, and transferring funds or to and from your Metal Pay Account are provided by Evolve Bank & Trust (“Bank”) through our agreement with Synapse Financial Technologies, Inc. (“Synapse FI”). Synapse FI acts as an agent for Bank. Bank has established a custodial account for the benefit of our customers for which Synapse FI maintains a sub-account ledger (“Custodial Account”). Bank will also establish a demand deposit account in the name of each Metal Pay Service user (“DDA”). Whether your funds are placed in the Custodial Account or a DDA depends on your state of residence and applicable laws in that state. We create sub-accounts for you with our payment vendor Synapse FI in order to process USD deposits and withdrawals. All services provided by Bank and Synapse FI are subject to the applicable account agreement, the Synapse Terms of Service, privacy policies, and other applicable agreements and disclosures, all available at https://synapsefi.com/legal and https://synapsefi.com/evolve-privacy. By using the Metal Pay Service, you agree to such agreements, policies, disclosures, and terms of service. Funds in the Custodial Account and DDA are FDIC insured by our bank partner  up to applicable statutory limits (currently $250,000) for each deposit account. To report complaints regarding Bank or with the services provided by Synapse FI, email issues@synapsefi.com. All virtual currency in your Metal Pay Account is held and exchanged, and transferred to and from your Metal Pay Account, by our virtual currency exchange partner. 

To provide the Metal Pay Services, you must give us access to your credit card transaction information, including the amounts of each transaction and the payee for each transaction, just as that information is available on your credit card statement.  We use Plaid Inc. (“Plaid”) to gather your data from financial institutions. By using the Metal Pay Services, you grant us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy at https://plaid.com/legal/.

We do not directly hold, exchange, or transmit virtual currency. All virtual currency in your Metal Pay Account is held and exchanged, and transferred to and from your Metal Pay Account, by our virtual currency exchange partner.


  • Adding Money to Your Metal Pay Account


You may transfer money to your Metal Pay Account by requesting an Electronic Fund Transfer from your Linked Account. 


  • Withdrawing Money from Your Metal Pay Account


If you have a money balance in your Metal Pay Account, you may withdraw it by transferring it to a bank account linked to your Account. We don’t charge a fee to make a transfer to your bank account.  

We may delay a withdrawal in certain situations, including if we need to confirm that the withdrawal has been authorized by you or if other payments to your Account have been reversed. There may be limits on the amount you can withdraw or the number of withdrawals you can make.  These limits may change from time to time, in our sole discretion. Requirements to lift the limits may vary based on your usage of your Metal Pay Account. Additionally, if we place a limitation on your Account while a withdrawal from your Account is pending, you will have to re-initiate the withdrawal once the limitation has been lifted.  You can view your withdrawal limit, if any, by logging into your Account. 


  • Sending Money or Cryptocurrency


You can send money or cryptocurrency to a friend or family member using the send money feature in your Metal Pay Account (sometimes called “personal payments” or “peer-to-peer/P2P payments”). You should not use your Metal Pay Account for business purposes, or to pay persons who are unknown to you.  You can send money or cryptocurrency to a friend or family member even if they do not have an account with us at the time you send them money or cryptocurrency, and you can choose which payment method you want to use. If the person to whom you are sending money or cryptocurrency does not have an account with us, they can claim it by creating an account, or it will be refunded to you.  Receiving money or cryptocurrency from a friend or family member is described under Section 2.6 - Receiving Money or Cryptocurrency.

We may, at our discretion, impose limits on the amount of money or cryptocurrency you can send.  You can view your sending limit, if any, by logging into your Metal Pay Service Account.  

When you send money or cryptocurrency to a friend or family member, one of three things may happen:  they may accept, decline or fail to claim the money. If they either decline to accept the money or don’t claim it within 21 days of the date it is sent, the money or cryptocurrency (including any fees you were charged for sending the money or cryptocurrency) will be refunded to your Metal Pay Service Account.  

The fees applicable to sending money or cryptocurrency will be disclosed to you in advance each time you initiate a transaction to send money or cryptocurrency to a friend or family member.  If you convert money or cryptocurrency in your Account from one currency to another before sending money or cryptocurrency, you will also pay a currency conversion spread for that conversion.  

You agree that Metal is not liable or responsible for damages of any kind resulting from an intended recipient’s decision not to accept a payment made or attempted to be made from a Metal Pay Service Account.


  • Receiving Money or Cryptocurrency


If a friend or family member sends money or cryptocurrency to you, the money or cryptocurrency will appear in your Metal Pay Service Account.  If someone you do not recognize sends you money or cryptocurrency, please contact us at support@MetalPay.com.  Except as may be otherwise provided by law, there is no pre-set limit on the amount you can receive in your Metal Pay Account.  


  • Electronic Fund Transfers


The following disclosures explain our policies and requirements for electronic payments, deposits, transfers of funds and other electronic transfers to and from your account(s). There may be limitations on account activity that restrict your ability to make Electronic Fund Transfers. Any such limits are disclosed in the appropriate agreements governing your Account. You are liable for all Electronic Fund Transfers that you authorize, whether directly or indirectly. 


  • Unauthorized Transfers. Tell us at once if you believe your Account or PIN or Access Information (as defined below) is lost or stolen, or if an Electronic Fund Transfer has been made without your permission or consent.  To tell us, support message us immediately at support@MetalPay.com to keep your possible losses to a minimum. You could lose all the money in your Account(s). If you tell us within 2 Business Days after learning of the loss or theft of your Account access device, or after learning of any other unauthorized transfers from your Account involving your Account access device, you can lose no more than $50 if Electronic Fund Transfers are made without your permission. For these transactions, if you DO NOT tell us within 2 Business Days after learning of the loss, theft or unauthorized use, and we can establish that we could have prevented the unauthorized transfer(s) if you had told us in time, you could lose as much as $500.  Also, if your periodic Account Statement shows unauthorized transfers and you DO NOT tell us within 60 days after the statement was delivered to you, you may not get back any money you lose after the 60 day period if we can prove that we could have prevented the unauthorized transfer(s) if you had told us in time. If an extenuating circumstance (such as extended travel or hospitalization) prevents you from promptly notifying us of a suspected lost or stolen access device or of any other suspected unauthorized transfer(s), the time periods specified in this Section 0 may be extended for a reasonable period. For purposes of these disclosures, our business days are Monday through Friday, excluding holidays.
  • Periodic Statements.  Your periodic account statements will contain information on your Electronic Fund Transfers for the relevant period.  These statements are provided to you without charge.
  • Preauthorized Electronic Fund Transfers.  You must authorize a Preauthorized Electronic Fund Transfer to or from your Account by [explain how]; a record of your transfer authorization can be found at [explain where.  If you choose to authorize Preauthorized Fund Transfers to your Account, we will provide [you with notice via email, within two business days after the date on which the transfer was scheduled to occur, if the transfer did not occur][you may call to learn if your transfer occurred.  If we receive funds into your Account from another financial institution that has initiated a Preauthorized Electronic Fund Transfer, we will credit the amount of the transfer as of the date the transfer funds are received.
  • Stop Payments.  You may stop payment of a Preauthorized Electronic Fund Transfer from your Account by notifying us at support@MetalPay.com at least three Business Days before the scheduled date of the transfer.  We may require you, in our discretion, to give us written confirmation of a stop payment order within 14 days of an oral notification, by contacting us at support@MetalPay.com.  If you do not provide us with written confirmation within 14 business days, your stop payment order will no longer be binding on us and we will incur no liability if we honor the transfer request that is the subject of the stop payment order.
  • Our Liability for Certain Electronic Fund Transfer Errors. If we do not complete a transfer to or from your Account on time or in the correct amount according to these Terms, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: (i) if, through no fault of ours, you do not have enough funds money in your account to make the transfer; (ii) if circumstances beyond our control (such as fire or flood, or hardware or software failures not caused by us) prevent the transfer, despite reasonable precautions that we have taken; or (iii) as otherwise stated in these Terms.
  • Fees for Services


The Metal Pay Services may be offered without charge, or may be offered on a fee for services basis, including ACH transaction and other Electronic Fund Transfer fees on deposits and withdrawals of funds.  We will provide reasonable notice of any fees and will give you the opportunity to terminate your registration before such fees or changes to fees become effective. Your continued use of the Metal Pay Services after any fee change(s) comes into effect constitutes your agreement to pay the fees. Except as required by law, fees are non-refundable. 


  • Transaction Credits


Transaction Credits are non-transferrable and have no cash or other value outside of the Metal Pay Services and are not redeemable for cash.  


  • Disclosure of Personally Identifiable Information


In certain instances, we may disclose your personally identifiable information or information about your Account, including financial information, to third parties. Such disclosure may be in response to a request from law enforcement agencies, to third parties that assist us with administrative activities associated with your account, when we conduct internal investigations that may include your account.  Please refer to our Privacy Policy at https://www.metalpay.com/privacy-policy.html for a fuller description of circumstances under which we may disclose your personal or Account information to others. 


  • Metal Vault Services 


The following terms and conditions are specific to the Metal Vault Services:

    • No Geographic Restrictions. The Metal Vault Services are available worldwide, except in OFAC Prohibited Territories. 
    • Personal Use Only. The Metal Vault Services are only intended for personal use. You are not allowed to create an Account if you are a business and you cannot use your Account for business transactions. 


  • Updating Your Email Account. You cannot change the email address associated with your Metal Vault Service Account.  If you must use a different email address, you should open a new Metal Vault Service Account, manually transfer cryptocurrencies to new wallet addresses, and close out your original Metal Vault Service Account. You can use a Metal Vault Service Account to store cryptocurrency keys.  The value held in Metal Vault Service Accounts is stored on a shared, public ledger. The Metal Vault Service Accounts hold only the addresses or identifiers (often referred to as the “Public Keys”) with which virtual currency held by you are associated. You cannot use the Metal Vault Service Accounts to hold your signature or password that you use to authenticate virtual currency transactions (referred to as the “Private Keys”).  Metal does not have access to your Private Keys and does not exercise control over virtual currency through its Metal Vault Services. Rather, Metal Vault Service Accounts function more like an interface between the user and a blockchain, providing an additional level of security.  




  • Depositing and Withdrawing Cryptocurrency


You can add coin wallets to your Metal Vault Service Account, and each coin wallet will have its own sending and receiving address.  The Metal Vault Services currently support coin wallets for MTL, Ethereum, Bitcoin and Binance, although this list may change from time to time, adding or subtracting from the list, at Metal’s sole discretion.  


You can send virtual currency keys from a third-party wallet to a wallet established within your Metal Vault Service Account and can also deposit keys for MTL obtained from Metal.  

To withdraw virtual currency from your Metal Vault Service Account, log into your Account and complete the online form.  



  • Metal Vault Keycards


When you sign up for a Metal Vault Service Account, you will be instructed to download a keycard.  The keycard is your key to your Metal Vault Service Account. Metal does not retain a copy of the keycard.  It is very important that you do not lose your keycard.  Passwords can only be recovered with your keycard.  We cannot recover your MTL or most other cryptocurrency tokens if you lose complete access to your Account.  


Metal is not responsible for any damages of any kind resulting from a lost keycard, or from third party use of your keycard.  


You are responsible for maintaining adequate security and control of your password and keycard, and you are solely responsible for the activities of anyone accessing any Metal Vault Services using your password or keycard, even if you did not authorize the activities. You must notify us at support@MetalPay.com immediately of any unauthorized use or suspected unauthorized use of your password or keycard. In addition, if you know or suspect your password or keycard has been compromised, you must promptly change your password. Even if you give us notice, you could be held liable for losses incurred by us or another party due to someone else using your Metal Vault Service Account or password or keycard. You may not use the password or keycard of any other person to access any Metal Vault Services without that person’s express permission.



  • Accounts
  • Creating an Account. Use of any of our Services requires you to create an Account. Your Account information must be true, complete and accurate, as prompted by the registration form. In addition, you will update your Account as necessary to keep it current, true, complete and accurate.
  • Account Security. You are responsible for maintaining adequate security and control of any and all IDs, passwords, or any other codes that you use to access your Accounts, and you are solely responsible for the activities of anyone accessing any of your Accounts using your password, even if you did not authorize the activities. In addition, if you know or suspect your password has been compromised, you must promptly change your password. You may not use the password or ID of any other person to access any Service without that person’s express permission.
  • Required Notification for Unauthorized Use. If you know or suspect there has been an unauthorized use of or compromise of any of your Accounts or password, you must notify us immediately. Even if you give us notice, you could be held liable for losses incurred by us or somebody else due to another person using your Account or password.
  • Incomplete or Incorrect Account Information. We may terminate your Account immediately if you provide or we suspect you provided false information or you refuse to provide information about your true identity.
  • Number of Accounts. You are only allowed to have one Account for each Service. 
  • Aliases.  You may select a personalized unique alpha-numeric name to identify yourself on the Service (a “Cash handle” or “Alias”). You must accurately and truthfully represent your business or personal identity that you may share with others to use the Service. You may not select an Alias that misleads or deceives others as to your identity or creates an undue risk of chargebacks or mistaken payments. We may require you to change your Cash handle, Alias, or details of your Account information in our sole discretion, and we may reclaim or make unavailable certain Cash handles or Aliases without liability to you.
  • Closing Your Account
  • How You Can Close Your Account. You may close any of your Accounts by discontinuing use of the applicable Service and contacting support@Metal Pay.com to close your Account .
  • How We Can Close Your Account. We may close any of your Accounts or indefinitely ban you from accessing the Services at any time, with or without notice for any reason.  You agree that all determinations of termination for cause will be made in our sole discretion and that we will not be liable to you or any third-party for suspension or deletion of any Account or your inability to access the Services. Termination of your Account for cause may include the following:
  • Breaches or violations of  these Terms or any of our policies, including engaging in any Restricted Activities;
  • Requests by law enforcement or other government agencies; 
  • Unexpected technical or security issues or problems;
  • Extended periods (more than 6 months) of inactivity; or 
  • For non-use. 
  • Metal Pay: When you close your Account, we will cancel any scheduled or incomplete transactions. You must withdraw any balance from your Account prior to closing it.  You will remain liable for all obligations related to your Account even after the Account is closed.  
  • When You Are Not Allowed to Close Your Account. In certain cases, you may not close your Account, including:
  • To evade an investigation;
  • If you have a pending transaction or an open dispute or claim; or
  • If your Account is subject to a hold, limitation or reserve.
  • What Happens When Your Account Is Closed
  • If we close your Account or terminate your use of any of the Services for any reason, we’ll provide you with reasonable notice of our actions and subject to our rights under these Terms, make any unrestricted funds held in your Account available for withdrawal or return those funds to your Linked Account. In some cases, we may be required by law, court order, subpoena or other legal process or action to hold the funds or disperse them in l
  • Metal Pay. If your Metal Pay Account is terminated for any reason, any Transaction Credit accumulated for you will be cancelled. 
  • Metal Vault. If you wish to close your Metal Vault Account, you may transfer your cryptocurrency keys to a third-party wallet, discontinue using the Metal Vault Service, and email support@MetalPay.com to terminate your Metal Vault Account. Due to the nature of cryptocurrency, the crypto addresses will remain active even after termination of the Account.
  • Dormant Accounts. If you do not log in to your Accounts with us for five or more years, Metal may close your Account and send the balance to your primary address or, if required by applicable law, escheat (send) your balance to the state unclaimed property administrator of your state of residency.  Metal will determine your state of residency based on the state listed in the primary address for your Account. If your current address is unknown or registered in a foreign country, your balance will be escheated to the state of your last known address, if we have that information.  Otherwise, we reserve the right to transfer your balance in any manner that is allowed by applicable law, as determined by us in our discretion. Where required, Metal will send you a notice prior to escheating any funds in your Account. If you fail to respond to this notice, your balance will be escheated to the applicable state. If you would like to claim any escheated balance from the applicable state, please contact the applicable state’s unclaimed property administrator.
  • Account Statements and Account Records


You have the right to receive an Account Statement. You may view your Account Statement by logging into your applicable Account. 

We will not charge you for records requested in connection with the following:

  • You make a good-faith assertion of an error in your Account;
  • You request receipt of periodic Account Statements that we are required to provide to you;
  • You request additional information or clarification concerning a transfer to or from your Account, including a request you make to determine whether an error has occurred; or
  • You inquire about the status of a pending transfer to or from your Account.


  • Taxes and Information Reporting


We do not charge or collect for any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”).  It is your responsibility to determine what, if any, Taxes apply to the payments you make or receive, to your cryptocurrency trading or to your cryptocurrency transactions. It is solely your responsibility to assess, collect, report and remit the correct Taxes to the appropriate authority.  Metal is not responsible for determining whether any Taxes apply to your transaction, or for calculating, collecting, reporting or remitting any Taxes on your behalf or for any transaction.

You agree that you indemnify us and all of our affiliates, and hold us and all of our affiliates harmless, in respect to any and all actions, suits, proceedings, claims, demands, judgements, costs and expenses (including without limitation attorney’s fees), losses and damages, in each case regarding Taxes (including any interest and penalties), resulting directly or indirectly from your use of any transaction effected through the Services.  Moreover, you agree that we may withhold from any and all amounts otherwise payable to you by us such federal, state, local and non-U.S. Taxes as may be required to be withheld pursuant to the applicable laws or regulations of any relevant jurisdiction. You agree that you will promptly provide to us upon request any and all information regarding Taxes, including without limitation, an applicable IRS Form W-8 or W-9, necessary for us to determine our tax reporting and withholding obligations as determined solely by us.  You agree and acknowledge that any such information provided by you to us may be disclosed to a tax authority or other regulatory authority, governmental authority, or judicial body, that has a reasonable claim of jurisdiction. In the event that we fail to withhold any Taxes required to be so withheld by applicable law or regulation, you agree to indemnify us and all of our affiliates for any amount paid on your behalf with respect to such Taxes (including, with limitation, any amounts related to interest, penalties, and other expenses such as attorney’s fees).


  • Payment Review


Metal reviews certain potentially high-risk, suspicious, or potentially fraudulent transactions.  If Metal determines, in its sole discretion, that a transaction is high-risk, suspicious, or potentially fraudulent, we may place a hold on the payment and provide notice to you.  Metal will conduct a review and either clear or cancel the payment. If the payment is cleared, Metal will provide Notice to you through the applicable App. Otherwise, Metal will cancel the payment and the funds will be returned, unless we are legally required to take other action.  

Reviews may result in:

  • Delayed, blocked or cancelled transfers;
  • Funds (including PoPP rewards) being held by Metal;
  • Account suspension or termination;
  • Disabling your ability to earn PoPP rewards;
  • Funds (including PoPP rewards) being seized to comply with a court order, warrant or other legal process; 
  • PoPP rewards you previously earned being reversed to us; 
  • Funds you previously received being reversed (i.e., sent back to the sender’s Metal Pay Service Account or to the bank account that was used to fund the payment); and/or 
  • Our making reports to federal, state or local governmental or law enforcement agencies of information discovered during our reviews.

We may take one or more of these actions if you knowingly or unknowingly received a payment that was made from a compromised bank account, or compromised Account, whether your Account or another user’s Account, or for any other reasons authorized by law. 

In connection with our review process, we may ask for Identity Verification.  We may limit your Account and your access to funds in it until Identity Verification is completed.  


  • Third-Party Payment Terms 


By using any of the Services and agreeing to these Terms, you also agree to be bound by any third-party payment terms, and you consent and authorize us and any third-party payment provider to share any information and payment instructions you provide with third-party service provider(s) to the minimum extent required to complete your transactions. You are responsible for all transactions (one-time, recurring, and refunds) processed through any third-party payment provider. Metal is not liable for loss or damage from errant or invalid transactions processed by any third-party payment provider. This includes transactions that were not processed due to a network communication error, or any other reason. If you enter into a transaction, it is your responsibility to verify that the transaction was successfully processed. You understand and agree to not hold Metal liable for any adverse effects that any actions (whether intentional or unintentional) on the part of any third-party payment provider may cause to you, your Account, or your business.


  • Restricted Activities and Consequences
  • Restricted Activities


In connection with your use of our Services, or in the course of your interactions with us, other customers of ours, or third parties, you will not engage in any of the following “Restricted Activities”. 

  • Breach these Terms, including our Acceptable Use Policy AcceptableUsePolicy  and any other agreement between you and Metal, or violate any Metal policy.
  • Violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising).
  • Infringe Metal’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy.
  • Act in a manner that is defamatory, trade libelous, threatening or harassing.
  • Provide false, inaccurate or misleading information.
  • Send or receive what we reasonably believe to be potentially fraudulent funds.
  • Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us.
  • Attempt to double dip during the course of a dispute by receiving or attempting to receive funds from both Metal and the bank for the same transaction.
  • Control an Account that is linked to another Account that has engaged in any of these Restricted Activities.
  • Use the Service in a manner that results in or may result in: 
  • complaints;
  • fees, fines, penalties or other liability or losses to us, our other customers, third parties or you.
  • Use any Account or the Services in a manner that Metal, NACHA, the debit and credit card networks or any other electronic funds transfer network reasonably believes to be an abuse of the card system or a violation of card association or network rules.
  • Allow your Account to have a negative balance.
  • Access the Service from, or transfer funds to or from, any Prohibited Territories. 
  • Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; facilitate any viruses, trojan horses, malware, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; use an anonymizing proxy; use any robot, spider, other automatic device, or manual process to monitor or copy our websites without our prior written permission; or use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with our Services.
  • Take any action that may cause us to lose any of the services from our Internet service providers, payment processors, or other suppliers.
  • Circumvent any Metal policy or determinations about your Account such as temporary or indefinite suspensions or other Account holds, limitations or restrictions, including, but not limited to, engaging in the following actions: attempting to create a new or additional Account when an Account has a negative balance or has been restricted, suspended or otherwise limited; creating new or additional Accounts using information that is not your own (e.g. name, address, email address, etc.); or using someone else’s Account with us.
  • Harass and/or threaten our employees, agents, or other users.
  • Create multiple Accounts. 
  • Send money without sufficient funding in an Account. 


  • Actions We May Take if You Engage in Any Restricted Activities


If we believe that you have engaged in any of the Restricted Activities, we may take a number of actions to protect Metal, its users and others at any time in our sole discretion.  The actions we may take, and your liability may include, but are not limited to, the following:

  • Terminate these Terms and/or close or suspend any Account with us, immediately and without any penalty to us, and we may refuse to provide the Service to you in the future;
  • Limit your access to our websites, your Account or the Service, including limiting your ability to pay or send money with any of the payment methods linked to your Account or restricting your ability to send money or make withdrawals;
  • Claw back PoPP rewards;
  • Hold your balance for up to 180 days, or longer is required by applicable laws and regulations, if reasonably needed to protect against the risk of liability or if you have engaged in Restricted Activities or violated our Acceptable Use Policy; AcceptableUsePolicy
  • Update inaccurate information you provided us;
  • Take legal action against you pursuant to these Terms; 
  • If you have engaged in Restricted Activities or violated our Acceptable Use Policy AcceptableUsePolicythen you’re also responsible for damages to Metal or any third party caused by your actions; and
  • Report the Restricted Activities to federal, state or local governmental or law enforcement agencies.

We may invalidate or reverse payments if, among other reasons, we sent the payment to you in error, the funding transaction is declined or reversed, the payment was unauthorized or unfunded, or if the payment was for activities that violated these Terms or any other agreement with us. You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liabilities incurred by Metal, any Metal user, or a third party caused by or arising out of your breach of these Terms, and/or your use of the Service. You agree to reimburse Metal, any Metal user, or a third party for any and all such liabilities.


  • Holds and Limitations
  • Holds Based on Metal’s Risk Decisions


We may place a hold on payments sent to your Account with or without notice to you, if, in our sole discretion, we believe that (a) there may be a high level of risk associated with you, your Account, or your transactions; (b) that placing such a hold is necessary to comply with state or federal regulatory requirements; or (c) for purposes of us conducting or assisting in an investigation.  We make decisions about whether to place a payment hold based on a number of factors, including information available to us from both internal sources and third parties. When we place a hold on a payment, the funds will appear in your Account with an indication that they are unavailable or pending.  

Risk-based holds generally remain in place for up to 48 hours from the date the payment was received into your Account.  Depending on the facts and circumstances, we may release the hold earlier or later under certain circumstances, in each case at our sole discretion.


  • Limitations


Limitations prevent you from completing certain actions with your Account, such as withdrawing, sending or receiving money.  These limitations are implemented to help protect Metal, buyers, and sellers when we notice Restricted Activities or activity that appears to us as unusual or suspicious.  Limitations also help us collect information necessary for keeping your Account with us open.

There are a number of reasons why your Account could be limited, including:

  • We suspect someone could be using your Account without your knowledge, we’ll limit it for your protection and look into the fraudulent activity;
  • In order to comply with regulatory requirements, for example those designed to prevent money laundering and other financial crimes;
  • Due to Metal policies we have in place to ensure we’re in compliance with applicable law;
  • If we reasonably believe you have engaged in Restricted Activities or violated our Acceptable Use Policy found at AcceptableUsePolicy 

To remove the limitation and restore your Account, you will need to resolve any issues with the Account, often by providing information to us, although there may be certain situations where there is no specific action that you can take to help remove the limitation (for example, the limitation is put in place due to policies we have to ensure we’re in compliance with laws). If you find that your Account has been limited, you should either review the email you receive from us informing you that your Account is limited, or log in to your Account for additional details about the limitation on your Account.


  • Court Orders, Regulatory Requirements or Other Legal Process


If we are notified of a court order or other legal process (including garnishment or any equivalent process) affecting you, or if we otherwise believe we are required to do so in order to comply with applicable law or regulatory requirements, we may be required to take certain actions, including holding payments to/from your Account with us, placing a limitation on your Account, or releasing your funds.  We will decide, in our sole discretion, which action is required of us. Unless the court order, applicable law, regulatory requirement or other legal process requires otherwise, we will notify you of these actions. We do not have an obligation to contest or appeal any court order or legal process involving you or your Account. When we implement a hold or limitation as a result of a court order, applicable law, regulatory requirement or other legal process, the hold or limitation may remain in place longer than 180 days.


  • Unauthorized Transactions


To protect yourself from unauthorized activity in your Account, you should regularly log into your Account and review your Account Statement.  Metal will notify you of each transaction by sending an email to your primary email address on file. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed.


  • What is an Unauthorized Transaction


An “Unauthorized Transaction” occurs when money or cryptocurrency is sent from your Account that you did not authorize and that did not benefit you.  For example, if someone steals your password, uses the password to access your Account, and sends a payment from your Account, an Unauthorized Transaction has occurred.


  • What is Not Considered an Unauthorized Transaction


The following are NOT considered Unauthorized Transactions:

  • If you give someone access to one of your Accounts with us (by giving them your login information) and they use your Account without your knowledge or permission.  You are responsible for transactions made in this situation.
  • Invalidation and reversal of a payment as a result of a refund, reversal, chargeback or error resolution. 


  • Reporting an Unauthorized Transaction


Tell us IMMEDIATELY if you believe your login information has been lost or stolen, or if you believe that an Electronic Fund Transfer has been made without your permission using your login information. You could lose all the money in your Account. If you believe your login information has been lost or stolen, immediately contact us at: support@Metal Pay.com if related to a Metal Pay Account or Metal Vault Account. Please let us know if you believe there is an Unauthorized Transaction on your Account. 

We will protect you from Unauthorized Transactions in your Account. When this protection applies, we will cover you for the full amount of the Unauthorized Transaction, so long as we were able to complete the Error Resolution procedures.


  • Error Resolution
  • What is an Error? 


An “Error” means the following:

  • When we incorrectly take or place money, cryptocurrency or a cryptocurrency from or in your Account;
  • You send a payment and we debit the incorrect amount from your Account;
  • You withdraw cryptocurrency keys from your Account and we incorrectly document the transaction in your Account;
  • We credit an incorrect amount to your Account;
  • We incorrectly calculate Transaction Credits in your Metal Pay Service Account; 
  • A transaction is missing from or we do not properly identify it in your Account Statement; or 
  • We make a computational or mathematical error related to your Account.


  • In Case of Errors or Questions about Your Electronic Fund Transfers


Contact us at: support@MetalPay.com for matters relating to your Metal Pay Service Account or Metal Vault Service Account.

Notify us as soon as you can if you think your Account Statement or receipt is wrong or if you need more information about a transfer listed on the Account Statement or receipt. We must hear from you no later than 60 days after we sent the FIRST Account statement or receipt on which the problem or error appeared.

  • Tell us your name and Account number (if any).
  • Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount or cryptocurrency amount of the suspected error.

We may require that you send us your complaint or question in writing within 10 business days. If an extenuating circumstance (such as extended travel or hospitalization) prevents you from promptly notifying us of an Error, the time periods for notification may be extended for a reasonable period.

We will investigate promptly and, except as otherwise provided in this paragraph, will determine whether an Error occurred within 10 Business Days of receiving a notice of Error. We will report the results to you in writing within 3 Business Days after completing our investigation. We will  correct the Error within 1 Business Day after determining that an Error occurred. 

If we are unable to complete our investigation within 10 Business Days, we may take up to 45 days from receipt of a notice of Error to investigate and determine whether an Error occurred, if we do the following: 

(a) provisionally credit your Account in the amount of the alleged Error (including interest where applicable) within 10 Business Days of receiving the Error notice. We do need to provisionally credit your Account if we do not receive written confirmation within 10 business days of an oral notice of Error; or the alleged Error involves an account that is subject to Regulation T (Securities Credit by Brokers and Dealers, 12 CFR part 220); 

(b) inform you within 2 Business Days after the provisional crediting, of the amount and date of the provisional crediting and give you full use of the funds during the investigation;

(c) correct the Error, if any, within 1 Business Day after determining that an Error occurred; and

(d) reports the results to you within 3 Business Days after completing our investigation (including, if applicable, notice that a provisional credit has been made final).


  • Extension of time periods. The time periods described above may be extended as follows:
  • Extension of Ten-Day Time Period. The time limit for resolution is extended to 20 Business Days in place of 10 Business Days if the notice of Error involves an Electronic Fund Transfer to or from the Account within 30 days after the first deposit to the Account was made; or
  • Extension of Forty Five-Day Time Period. The time limit for resolution is extended to 90 days in place of 45 days for completing an investigation, if a notice of Error involves an Electronic Fund Transfer that occurred within 30 days after the first deposit to the Account was made.


For Errors involving new Accounts, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is in Error.

If we decide that there was no Error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.


  • Processing Errors


We will rectify any processing Error that we discover.  If the Error results in:

  • Your receiving less than the correct amount to which you were entitled, then we will credit your Account for the difference between what you should have received and what you actually received.
  • Your  receiving more than the correct amount to which you were entitled, then we will debit your Account for the difference between what you actually received and what you should have received.

We will not rectify Errors if:

  • Through no fault of ours, you did not have enough available funds or cryptocurrency to complete the transaction; 
  • Our system was not working properly, and you knew about the breakdown when you started the transaction; or
  • The Error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. 

Processing Errors are not:

  • Delays that result from Metal applying holds or limitations;
  • Delays based on a payment review; or

Your errors in making a transaction (for example, mistyping an amount of money that you are sending).



  • Communications Between You and Us  


Text Messages.

By providing us with a mobile number, you consent to receiving text (SMS) messages from us. If you provide us with the mobile number of any other person or entity when initiating or requesting a payment through the Service, you represent and warrant to us that the person or entity has consented to receive text messages from us related to that payment. Standard text messaging rates may apply based on your plan with your mobile carrier.

If you provide us your mobile phone number, you agree that we may contact you at that number to: (i) service your Accounts with us, (ii) investigate or prevent fraud, or (iii) collect fees due or clawback funds or PoPP fraudulently obtained hereunder.

We may share your mobile phone number with service providers with whom we contract to assist us with the activities listed above, but we will not share your mobile phone number with third parties for their own purposes without your consent.  You can review your account and privacy setting in your Account settings at www.MetalPay.com

We may communicate with you about your Account and the Services as described in Section 363536– Electronic Communications below.  You will be considered to have received a communication from us, if it is delivered electronically, 24 hours after the time we post it to our website or email it to you. 

You understand and agree that, to the extent permitted by law, Metal may, without further notice or warning, monitor or record telephone conversations you or anyone acting on your behalf has with Metal or its agents for quality control and training purposes or for our own protection. You acknowledge and understand that while your communications with Metal may be overheard, monitored, or recorded not all telephone lines or calls may be recorded by Metal, and Metal does not guarantee that recordings of any particular telephone calls will be retained or retrievable.


  • Termination Rights


These Terms will continue until terminated. Metal, in its sole discretion, reserves the right to terminate these Terms, access to its website, mobile apps, or access to any aspect of the Services for any reason and at any time upon notice to you (except as otherwise provided in these Terms) and payment to you of any unrestricted funds held in your Account.  

You may terminate your use of the Services at any time and for any reason by deactivating your Account and discontinuing your use of all of the Services, including but not limited to removing our Apps and other materials we provided to you from all of your devices.

If your Account is terminated, we will make reasonable efforts to make any content you provided or information about your Account inaccessible to third parties not involved in the provision of our Services.  You acknowledge and agree that any such content or information may be retained in caches or backups and that copies of or references may persist indefinitely due to the nature of the Service and the internet.

Notwithstanding termination of the Terms, all provisions that logically should survive termination for the protection of Metal’s rights and protection of your rights will survive and will remain in full force and effect after termination, including:  all unnumbered paragraphs at the beginning of the Terms and Sections 1, 4 (as applicable), 6, 8, 9.2, 11, Error! Reference source not found.14Error! Reference source not found.,-27276 (except for the license granted by Metal in Section 24.1), and 29298-31 310. 


  • Security Interest


As security for the performance of your obligations under these Terms, you grant to Metal a lien on, and security interest in and to, any of your Accounts in our possession.


  • No Overdraft Services; Set Off Rights


We do not offer overdraft services or privileges with your Accounts, and you are expected to manage your Account so as not incur any overdrafts or negative balances.  If your Account becomes negative for any reason, that negative balance represents an amount that you owe us. Metal may deduct these amounts from funds that are in your Account or added to your Accounts later, either by you or from payments you receive.  If you have more than one Account with us, we may set off a negative balance in one Account against a balance in your other Account. In the event that a negative balance is offset by Metal pursuant to this paragraph, it may be combined with another debit coming out of your Account.

In addition to the above, if you have a past due amount owed to us, or our affiliates, we may debit your Account to pay any amounts that are more than 180 days past due.


  • Insolvency Proceedings


If any proceeding by or against you is commenced under any provision of the United States Bankruptcy Code, as amended, or under any other bankruptcy or insolvency law, we will be entitled to recover all reasonable costs or expenses (including reasonable attorneys‘ fees and expenses) incurred in connection with the enforcement of these Terms to the extent permitted by law.


  • Assumption of Rights


If Metal invalidates and reverses a payment that you made to a recipient (either at your initiative or otherwise), you agree that Metal assumes your rights against the recipient and third parties related to the payment and may pursue those rights directly or on your behalf, in our discretion.


  • No Waiver; Severability


Our failure to act with respect to a breach of any of your obligations under these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions. The remaining provisions of these Terms shall remain in full force and effect.


  • Indemnification and Release


In the sections titled Indemnification, Limitation of Liability and Release, we use the term “Metal Parties” to refer to Metal and its affiliates, and each of their respective directors, officers, employees, agents, joint ventures, licensors, shareholders, service providers and suppliers.  Affiliates include each entity that we control, we are controlled by, or we are under common control with.


  • Indemnification


Your indemnification of Metal Parties for actions related to your Account with us and your use of the Services.  You agree to defend, indemnify and hold the Metal Parties harmless from any claim or demand (including reasonable attorneys’ fees) made by any third party and any loss, expense, damage, tax, or cost incurred relating to or arising out of your breach of these Terms, your access to or use of the Services, your violation of any law or the rights of a third party or the actions or inactions of any third party to whom you grant permissions to use your Accounts with us or access the Services on your behalf (including negligent or wrongful conduct).


  • Release of Metal Parties


If you have a dispute with any other user of our Service, you release the Metal Parties from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.  


  • Disclaimer of Warranty


The Services are provided “as-is” and without any representation or warranty, whether express, implied or statutory.  Metal specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

Metal also does not have any control over third party cryptocurrency providers, or to third parties who assist with implementing any of the Services (such as Plaid or SynapseFI).  Metal does not control, is not responsible for and makes no representations or warranties with respect to any user of our Services or their conduct. You are solely responsible for your interaction with or reliance on any other user of our Service or their conduct. You further understand that you may be exposed to content from others that is offensive, indecent or objectionable. Metal does not make any representation or warranties as to the accuracy, correctness, reliability, completeness or usefulness of any content appearing on the Services. Metal does not guarantee continuous, uninterrupted or secure access to any part of the Service, and operation of our websites or Apps may be interfered with by numerous factors outside of our control.  Metal will make reasonable efforts to ensure that requests for electronic debits and credits involving Accounts are processed in a timely manner, but Metal makes no representations or warranties regarding the amount of time needed to complete processing because the Services are dependent upon many factors outside of our control, such as delays in the banking system or the U.S. or international mail service.  




  • Agreement to Arbitrate


By agreeing to these Terms, you agree that you are required to resolve any claim that you may have against any Metal entity on an individual basis in arbitration, as set forth in this Agreement to Arbitrate. This will preclude you from bringing any class, collective, or representative action against any Metal entity, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against any Metal entity by someone else.

You and each of the Metal Parties agree that any claim or dispute at law or equity arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Service at any time, whether before or after the date you agreed to these Terms will be resolved in accordance with the Agreement to Arbitrate provisions set forth below.  Please read this information carefully. Among other things it:

  • Affects your rights and will impact how claims you and we have against each other are resolved.
  • Includes a Prohibition of Class and Representative Actions and Non-Individualized Relief pursuant to which you agree to waive your right to participate in a class action, representative, collective, or consolidated lawsuit against us.

If a dispute arises between you and any Metal Party, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute quickly.  Disputes between you and any Metal Party regarding the Service may be reported to: support@MetalPay.com for Metal Pay Account or Metal Vault Account matters. 

Agreement to Arbitrate

Our Agreement

You and Metal each agree that any and all disputes or claims arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to these Terms, including without limitation federal and state statutory claims, common law claims, and those based in contract, tort, fraud, misrepresentation or any other legal theory, shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.  This Agreement to Arbitrate is intended to be broadly interpreted.  

Prohibition of Class and Representative Actions and Non-Individualized Relief

You and Metal agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class, consolidated, collective, or representative action or proceeding.  Unless both you and Metal agree otherwise, the arbitrator(s) may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, collective, or class proceeding.  Also, the arbitrator(s) may award relief (including monetary, injunctive and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s).  Any relief awarded cannot affect any other Metal customers.

Arbitration Procedures

Arbitration is more informal than a lawsuit in court.  Arbitration uses a neutral arbitrator or arbitrators instead of a judge or jury, and court review of an arbitration award is very limited.  However, the arbitrator(s) can award the same damages and relief on an individual basis that a court can award to an individual. The arbitrator(s) also must follow the terms of these Terms as a court would.  All issues are for the arbitrator(s) to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of the Prohibition of Class and Representative Actions and Non-Individualized Relief section above, shall be for a court of competent jurisdiction to decide.

The arbitration will be conducted by the American Arbitration Association (referred to as the "AAA") under its rules and procedures, including the AAA‘s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") (as applicable), as modified by this Agreement to Arbitrate.  The AAA Rules are available at www.adr.org. Notwithstanding any choice of law or other provision in these Terms, the parties agree and acknowledge that this Agreement to Arbitrate evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Agreement to Arbitrate or the enforcement thereof, then that issue shall be resolved under the laws of the state of California. A party who intends to seek arbitration must first send the other party, by certified mail, a completed Notice of Dispute.  You should send this notice to Metallicus at: Metallicus Inc. 660 4th Street #107, San Francisco, CA 94107.  We will send any notice to you to the address we have on file associated with your Account. It is your responsibility to keep your address up to date. All information called for in the notice must be provided including a description of the nature and basis of the claims the party is asserting and the relief sought.

If you and Metal are unable to resolve the claims described in the notice within 30 days after the notice is sent, you or Metal may initiate arbitration proceedings.  A form for initiating arbitration proceedings is available on the AAA‘s website at www.adr.org.

The arbitration shall be held in the county in which you reside or at another mutually agreed location.  If the value of the relief sought is $10,000 or less, you or Metal may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and Metal subject to the discretion of the arbitrator(s) to require an in-person hearing, if the circumstances warrant.  In cases where an in-person hearing is held, you or Metal may attend by telephone, unless the arbitrator(s) require otherwise. Any settlement offer made by you or Metal shall not be disclosed to the arbitrator(s).

The arbitrator(s) will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law.  The arbitrator(s) will not be bound by rulings in prior arbitrations involving different customers of ours but is/are bound by rulings in prior arbitrations involving the same customer to the extent required by applicable law.  The award of the arbitrator(s) shall be final and binding, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Costs of Arbitration

Payment of all filing, administration, and arbitrator fees will be governed by the AAA‘s rules, unless otherwise stated in this Agreement to Arbitrate.  If the value of the relief sought is $10,000 or less, at your request, we will pay all filing, administration, and arbitrator fees associated with the arbitration.  Any request for payment of fees by Metal should be submitted by mail to the AAA along with your Demand for Arbitration and Metal will make arrangements to pay all necessary fees directly to the AAA.  If the value of the relief sought is more than $10,000 and you are able to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis, Metal will pay as much of the filing, administration, and arbitrator fees as the arbitrator(s) deem necessary to prevent the cost of accessing the arbitration from being prohibitive.  In the event the arbitrator(s) determine the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse Metal for all fees associated with the arbitration paid by us on your behalf that you otherwise would be obligated to pay under the AAA‘s rules.


With the exception of any of the provisions in the Prohibition of Class and Representative Actions and Non-Individualized Relief section above, if a court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If a court decides that any of the provisions in the Prohibition of Class and Representative Actions and Non-Individualized Relief section above is invalid or unenforceable, then the entirety of this Agreement to Arbitrate shall be null and void, but the remainder of these Terms will continue to apply.

Future Amendments to this Agreement to Arbitrate

Notwithstanding any provision in the Terms to the contrary, you and we agree that if we make any amendment to this Agreement to Arbitrate (other than an amendment to any notice address or website link provided herein) in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against Metal prior to the effective date of the amendment.  The amendment shall apply to all other disputes or claims governed by this Agreement to Arbitrate that have arisen or may arise between you and Metal. We will notify you of amendments to this Agreement to Arbitrate by posting the amended terms on www.MetalPay.com at least 21 days before the effective date of the amendments and by providing notice through email. If you do not agree to these amended terms, you may close your Account with us within the 21-day period and you will not be bound by the amended terms.



  • Intellectual Property


The Services, including all of the software, software code comprising or used to operate all Accounts and all content, trademarks, copyrighted works and other materials provided by Metal are owned by Metal, its affiliated companies, and/or third-party licensors, and are protected by copyrights, trademarks and other intellectual property rights.


  • License Grants, Generally


Subject to the terms and conditions of these Terms, Metal grants you a revocable, non-exclusive, non-sublicensable, non-assignable, non-transferable, royalty-free limited license and right to access and use the Services in accordance with these Terms.  Any other use of the Services is strictly prohibited. Unless we give you permission in writing, you agree not to reproduce, modify, rent, lease, loan, sell, distribute, mirror, frame, republish, download, transmit, create derivative works of or commercially exploit any materials that we provide or that are made available by third parties through the Service, in whole or in part, by any means. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the software that Metal provides to you.  You acknowledge that all rights, title and interest to the Services are owned by Metal. You must not remove, alter or obscure any copyright, patent, trademark or other proprietary or restrictive notice or legend contained or included in any part of the Services, and you agree to reproduce and copy all such notices and legends on all copies of any part of the Services that you are allowed to make under these Terms, if any. Any rights not expressly granted in these Terms are reserved.

Any third-party software application you use on the Metal websites or through the Service is subject to the license you agreed to with the third party that provides you with this software.  You acknowledge that Metal does not own, control nor have any responsibility or liability for any third-party software application you elect to use on the Metal websites and/or in connection with the Services.


  • License Grant From You to Metal; Intellectual Property Warranties


Metal does not claim ownership of the content that you provide, upload, submit or send to Metal.  Nor does Metal claim ownership of the content you host on third-party websites or applications that use Services to provide payments services related to your content.  Subject to Section 25.324.325.3, when you provide content to Metal or post content using the Services, you grant Metal (and parties that we work with) a non-exclusive, irrevocable, royalty-free, fully assignable, perpetual, sublicensable, transferable, and worldwide license to use, copy, perform and display publicly, distribute, prepare derivative works and otherwise exploit your content and associated intellectual property and publicity rights in whole or in part, in any form, format or medium.  Metal will not compensate you for any of your content. You represent and warrant that Metal’s use of your content will not infringe any intellectual property or publicity rights. Further, you represent and warrant that you own or otherwise control all of the rights of the content you provide, and you agree to waive your moral rights and promise not to assert such rights against Metal. By posting content on our Services, you represent and warrant that the posting of your content does not violate these Terms or applicable laws.


  • Use of Other Users’ Content


You may not use, copy, reproduce, distribute, publish, display or perform, create derivative works of, transmit, sell, or in any way exploit any of the content posted by others except as expressly set forth in these Terms or allowed by law.


  • Assignment


You may not transfer or assign any rights or obligations you have under these Terms without Metal’s prior written consent.  Metal may transfer or assign these Terms or any right or obligation under these Terms at any time.  Any assignment in violation of these Terms is null and void. 


  • Business Days


References in these Terms to “business day(s)” or “Business Day(s)” mean(s) Monday through Friday, excluding holidays when our offices are not considered open for business in the U.S.  Holidays include New Year’s Day (January 1), Martin Luther King, Jr.’s Birthday (the third Monday in January), George Washington‘s Birthday (the third Monday in February), Memorial Day (the last Monday in May), Independence Day (July 4), Labor Day (the first Monday in September), Columbus Day (the second Monday in October), Veterans Day (November 11), Thanksgiving Day (the fourth Thursday in November) and Christmas Day (December 25).  If a holiday falls on a Saturday, we observe the holiday on the prior Friday. If the holiday falls on a Sunday, we observe the holiday on the following Monday. 


  • Linked Sites


Metal may provide links to third-party websites or other resources (“Linked Sites”). Metal has no control over these Linked Sites and is not responsible for the operation of any Linked Site.  Metal offers these links as a convenience only, and the availability of any Linked Site is not an endorsement of the content, or any products or services available on these Linked Sites, or an endorsement of any Linked Site’s owners, or its providers. You acknowledge and agree that you access these Linked Sites at your own risk. Any interactions or business dealings with advertisers or third parties other than Metal found on or through our Service are solely between you and such advertiser or other third party. Without limiting any of the above, Metal will not be responsible or liable, directly or indirectly, for any actual or alleged damage or loss caused by or in connection with use of or reliance on any such Linked Site.


  • Consumer Fraud Warning


We are always looking for ways to help keep you even more secure.  So, stay on the lookout for some of these common scams:

  • Spoofing: a scammer sends forged or faked electronic documents or emails falsely claiming to be Metal or coming from Metal but asks you to send money outside your Accounts with us.
  • Relative in Need: a scammer impersonates a family member (commonly grandchildren) and claims there is an emergency requiring you to send money.
  • Lottery or Prize: a scammer informs you that you’ve won a lottery or prize and must send money in order to claim it.
  • Debt Collection: a scammer impersonates a debt collector and induces you to send money using threats or intimidation.
  • Employment Related: a scammer instructs you to send money in connection with a fraudulent offer of employment.

Always use common sense when sending money or cryptocurrency.  If something sounds too good to be true, it probably is. Only send money or cryptocurrency for yourself and not for others.  Please let us know immediately if you believe someone is trying to scam or defraud you by contacting us at support@MetalPay.com if pertaining to Metal Pay Accounts or Metal Vault Accounts.


  • Governing Law


You agree that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in these Terms, the laws of the State of Delaware, without regard to principles of conflict of laws, will govern these Terms and any claim or dispute that has arisen or may arise between you and any Metal entity. 


  • Entire Agreement


These Terms and the Additional Agreements sets forth the entire understanding and agreement between us and supersede all prior understandings and agreements between you and Metal with respect to the subject matter hereof.


  • Identity Authentication


You authorize Metal, directly or through third parties, to make any inquiries we consider necessary to validate your identity.  This may include asking you for further information, requiring you to provide your date of birth, and other information that will allow us to reasonably identify you, requiring you to take steps to confirm ownership of your email address or financial instruments, or verifying your information against third party databases or through other sources.  We may also ask to see your driver’s license or other identifying documents at any time. If you use certain features of the Services, federal or state laws or regulations requires that Metal verify some of your information. Metal reserves the right to close, suspend, or limit access to your Accounts with us and/or the Services in the event we are unable to obtain or verify this information.


  • Disclosures for California Residents


In addition to reporting complaints against Metal directly to us as described in these Terms, if you are a California resident, you may report complaints to the California Department of Business Oversight by mail at Department of Business Oversight, Attn:  Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814 or online through its website at www.dbo.ca.gov.  The California Department of Business Oversight offers assistance with its complaint form by phone at 1-866-275-2677.  


  • Unlawful Internet Gambling Notice; Cannabis Transactions
  • Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through your Account or your relationship with Metal.  Restricted transactions generally include, but are not limited to, transactions in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with unlawful Internet gambling. 
  • You agree that you will not use your Accounts to transfer or accept funds to or from any person that is engaged, directly or indirectly, in the possession, production or distribution of marijuana or cannabis products that are illegal under state or federal law.
  • Respect for the Information of Others


If you receive confidential and/or private information about another Metal customer through the Service, you must keep the information confidential and only use it in connection with the Service.  You may not disclose or distribute any information about Metal users to a third party or use the information for marketing purposes unless you receive that user’s express consent to do so. You may not send unsolicited emails to a Metal customer or use the Service to collect payments for sending, or assist in sending, unsolicited emails to third parties.


  • Electronic Communications


 By agreeing to these terms and opening an Account, you agree that you are capable of receiving and retaining, and consent to receive, electronically all communications, agreements, documents, notices and disclosures (collectively, "Communications") that we provide in connection with your Accounts with us and your use of our Services. 

Communications that we may send to you include:

  • agreements and policies to which you agree (e.g., our Terms and Additional Agreements), including updates to these agreements or policies;
  • annual disclosures;
  • transaction receipts or confirmations;
  • Account statements and history;
  • federal and state tax statements we are required to make available to you; and
  • any other Account, or transaction information.

We will provide these Communications to you by posting them on our websites and/or by emailing them to you at the primary email address listed in your profile with us.


  • Hardware and Software Requirements


In order to access and retain electronic Communications, you will need the following computer hardware and software:

  • a computer with an Internet connection;
  • a current web browser that includes 128-bit encryption (e.g. Internet Explorer version 6.0 and above, Firefox version 2.0 and above, Chrome version 3.0 and above, or Safari 3.0 and above) with cookies enabled;
  • Adobe Acrobat Reader version 8.0 and above to open documents in .pdf format;
  • a valid email address (your primary email address on file with Metal);
  • sufficient storage space to save past Communications or an installed printer to print them ; and


  • if you use a spam blocker, you must add support@Metalpay.com to your email address book or whitelist.


We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from us. By giving your consent, you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online at a later date.


  • How to Withdraw Your Consent


You may withdraw your consent to receive Communications electronically by contacting us via the "Contact Us" link on our websites. If you fail to provide or if you withdraw your consent to receive Communications electronically, Metal reserves the right to either deny your application for an Account, restrict or deactivate your Account, close your Account and any sub-account, or charge you additional fees for paper copies.  If Metal closes your Accounts, any funds in the Accounts will be returned to you by transferring the funds to one of your Linked Accounts, and the terms and conditions of this Account closing will be handled as stated in Section 4.2 of these Terms.  


  • Requesting Paper Copies of Electronic Communications


If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 180 days of the date we provided the Communication to you by contacting us as described above. We will send your paper copy to you by U.S. mail. In order for us to send your paper copies, you must have a current street address on file as your “Home” address in your profile with us. If you request paper copies, you understand and agree that we may charge you a Records Request Fee for each Communication. The Records Request Fee will not be charged if you request a Form 1099-K in paper form.  


  • Updating Your Contact Information


It is your responsibility to keep your primary email address up to date so that Metal can communicate with you electronically. You understand and agree that if Metal sends you an electronic Communication, but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, Metal will be deemed to have provided the Communication to you.

Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add Metal (i.e., Metal Pay or Metal Vault, or whichever service you use) to your email address book so that you will be able to receive the Communications we send to you.

You can update your primary email address or street address for any particular service of ours at any time through the App for that Service or by logging into our website for that Service.  If your email address becomes invalid such that electronic Communications sent to you by us are returned, Metal may deem your Account to be inactive, and you will not be able to transact any activity using your Account until we receive a valid, working primary email address from you.


  • Disclosures Regarding Cryptocurrency 


These Terms incorporate by reference Metal’s Disclosures Regarding Cryptocurrency: ]Disclosuresregardingcryptocurrency


  • Bank Fees 


Your bank may charge you fees for sending or receiving funds through our Services. For example, depending on your location, you may be charged currency conversion processing fees, international transactions fees, or other fees even when your transaction is domestic and does not require a currency conversion. Metal is not liable for any fees charged to you by your bank or other financial institution based on your usage of MTL or our Services.


  • Transparency Statement


Metal does not in any way obscure the information that it requests or obtains. Due to the inherent transparency of blockchains, transactions to and from Metal are public and easily correlated. Utilizing Metal to obscure transactions or assets in any way is pointless. Law enforcement has full access to blockchain information that goes in or out of our system.

You accept that Metal will comply voluntarily with all legal reporting obligations and specific requests for information from it. As such, we reserve the right to provide information to law enforcement personnel and other third parties to answer inquiries; to respond to legal process; to respond to the order of a court of competent jurisdiction and those exercising the court’s authority; and, to protect Metal and our users.


  • Anti-Money Laundering and Counter-Terrorist Financing Statement


Metal is committed to full compliance with all applicable laws and regulations regarding Anti- Money Laundering (“AML”).  Our policy is to prevent people engaged in money laundering, fraud, and other financial crimes, including terrorist financing, from using the Services.

Metal and our third-party partners have robust policies and procedures to detect, prevent and report suspicious activity. To comply with OFAC requirements with respect to U.S. sanctions, and global sanctions, we screen our customer accounts against government watch lists. We report suspicious transactions to OFAC in accordance with applicable law, as well as to the financial intelligence unit in the respective country.

How does this impact you?

As part of our AML procedures, we collect information from you to satisfy our “know your customer” (KYC) obligations. This means that we may request information from you due to a specific identification requirement or because of our watch list screening process. We may ask you to provide documentation to help confirm your identity or provide additional information regarding your business.

When is this information requested?

We may ask for this information during Account opening or as part of our Account review process, which we periodically conduct on our existing customers.


  • No Agency, Trustee or Fiduciary Relationship 


Metal is only a payment service provider. We do not: act as an escrow agent with respect to any money sent to you through our Service that has not been transferred; act as your agent or trustee; enter into a partnership, joint venture, agency or employment relationship with you; guarantee the identity of any user or seller; or determine if you are liable for any taxes.


  • Third Party Service Providers


Our Apps work on applications linked to a particular device and operating system, such as Apple’s iOS operating system. Your use of the Services may be subject to separate agreements you may enter into with your mobile device operating system provider (e.g., Apple, Google or Microsoft®), your mobile device manufacturer (e.g., Apple, Samsung®), your mobile service carrier (e.g., AT&T® or Verizon®), and other parties involved in providing your mobile device service, which we collectively refer to as “Third Party Service Providers.” You agree to comply with all applicable third-party terms of agreement when using the Services. We are not a party to those agreements and we have no responsibility for the products and services provided by third parties. You acknowledge and agree that this agreement is between you and Metal, not with any Third Party Service Providers. You acknowledge and agree that we are solely responsible for the Services.

Third Party Service Providers have no warranty obligations whatsoever with respect to the Services. 



  • Customer Feedback, Queries, Complaints, and Dispute Resolution


44.1 Contact Metal. If you have feedback, or general questions, contact us via our Customer Support webpage at https://help.metalpay.com/hc/en-us.

 When you contact us please provide us with your name, address, and any other information we may need to identify you, your Metal Account(s), and the transaction on which you have feedback or questions.

Metal requires that all legal documents (including civil subpoenas, complaints, and small claims) be served on our registered agent for service of process. 

Please note that our registered agent will accept service only if the entity identified as the recipient of the document is identical to the entity registered with the Secretary of State and for which our registered agent is authorized to accept service. By accepting service of a legal document, Metal does not waive any objections we may have and may raise in response to such document.

44.2 Formal Complaint Process. If you have a dispute with Metak (a “Complaint”), you agree to contact Metal through our support team to attempt to resolve any such dispute amicably. If we cannot resolve the dispute through the Metal support team, you and we agree to use the Formal Complaint Process set forth below. You agree to use this process before filing any arbitration claim or small claims action. If you do not follow the procedures set out in this Section before filing an arbitration claim or suit in small claims court, we shall have the right to ask the arbitrator or small claims court to dismiss your filing unless and until you complete the following steps.

44.2.1 Procedural Steps. In the event that your dispute with Metal is not resolved through your contact with Metal Support, you agree to use our Complaint form to describe your Complaint, how you would like us to resolve the Complaint, and any other information related to your dispute that you believe to be relevant. The Complaint form can be found on the Metal support pages, support.  Metal or can be requested from Metal Customer Support.

44.2.2 Metal Response. We will acknowledge receipt of your Complaint form after you submit it. A Metal customer relations agent ("Agent") will review your Complaint. The Agent will evaluate your Complaint based on the information you have provided and information in the possession of Metal. Within 15 business days of our receipt of your Complaint form, the Agent will address the issues raised in your Complaint form by sending you an e-mail ("Resolution Notice") in which the Agent will: (i) offer to resolve your complaint in the way you requested; (ii) make a determination rejecting your Complaint and set out the reasons for the rejection; or (iii) offer to resolve your Complaint with an alternative solution. In exceptional circumstances, if the Agent is unable to respond to your Complaint within 15 business days for reasons beyond Metal‘s control, the Agent will send you a communication indicating the reasons for any delay in answering your Complaint, and specifying the deadline by which the Agent will respond to your Complaint, which will be no later than 35 business days from our receipt of your Complaint form.


  • Computer Viruses. We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses or other malicious code that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Metal. Always log into your Metal Account(s) through the Metal App or WebSite to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.
  • Change of Control. In the event that Metal is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.
  • Survival. All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, sections pertaining to suspension or termination, Metal Account cancellation, debts owed to Metal, general use of the Metal Pay or WebSite, disputes with Metal, and general provisions, shall survive the termination or expiration of this Agreement.
  • Force Majeure. We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, significant market volatility, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.
  • Non-Waiver of Rights. This agreement shall not be construed to waive rights that cannot be waived under applicable state money transmission laws in the state where you are located.



Metallicus, Inc. (“Metal”) Acceptable Use Policy


Last Updated:  December 17th 2019


You are independently responsible for complying with all applicable laws in all of your actions related to your use of Metal’s Services, regardless of the purpose of the use. In addition, you must adhere to these terms.  This Acceptable Use Policy is incorporated by reference into Metal’s Terms of Service. Any terms used in this policy but not defined herein are defined in the Terms of Service. https://www.metalpay.com/terms-of-use.html



You may not use the Metal services for activities that:

  • violate any law, statute, ordinance or regulation;
  • are fraudulent;
  • relate to transactions involving (a)  tobacco products, online pharmacies, narcotics, cannabis, steroids, certain controlled substances or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (d) stolen goods including digital and virtual goods, (e) the promotion of hate, violence, racial intolerance or the financial exploitation of a crime, (f) items that infringe or violate any copyright, patent, trademark, trade secret, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, including without limitation, transactions that involve counterfeit goods; (g) prostitution (h) ammunition, firearms, or certain firearm parts or accessories, or (i) certain weapons or knives regulated under applicable law;
  • relate to transactions that (a) show the personal information of third parties in violation of applicable law, (b) support pyramid or Ponzi schemes, matrix programs, other "get rich quick" schemes or certain multi-level marketing programs, (c) are associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f) are associated with the sale of traveler‘s checks or money orders, (g) involve certain credit repair, debt settlement services, credit transactions or insurance activities, (h) involve offering or receiving payments for the purpose of bribery or corruption, (i) involve outbound telemarketing;
  • involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent;
  • involve collecting donations as a non-verified 501(c)(3) charity or non-profit organization;
  • constitute or include acting as a money-transmitter;
  • constitute or include selling stocks, bonds, securities, options, futures (forex) or an investment interest in any entity or property; or providing escrow services; 
  • constitute or include gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not legally defined as gambling) and sweepstakes;
  • involve pornography, obscene material or otherwise objectionable content or activities; or are defamatory, libelous, unlawfully threatening or unlawfully harassing.


Metallicus, Inc. (“Metal”) Copyright Policy

Last Updated: December 15th, 2019

This Copyright Policy is incorporated by reference into Metal’s Terms of Service.  Any terms used in this policy but not defined herein are defined in the Terms of Service.  https://www.metalpay.com/terms-of-use.html Metal will investigate claims of copyright infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA").  If you believe that any content on the Metal website or accessible through our services has infringed your copyright, you may submit a written notification of claimed copyright infringement to the following Designated Agent: 



Attn: Laura Kyriazis, Esq. 

660 4th St. #107, San Francisco, California 94107 USA



DMCA Notification

To be effective, the notification must be written and include the following (please consult your legal counsel or see Section 512(c)(3) of the DMCA to confirm these requirements): 

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.  
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material. Providing URLs in the body of an email is the best way to help us locate content quickly.
  4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


After removing material according to a valid DMCA notice, we will immediately notify the individual responsible for the allegedly infringing material that we have removed or disabled access to the material.


How to Make a Counter Notification


If you are a registered user of our services and you feel that material that you have placed online and that has been removed following an infringement complaint is in fact NOT an infringement, you may file a counter notification. Section 512 (g)(3) of the DMCA requires that, to be valid, the counter notification must be written and addressed to our Designated Agent (listed above) and must provide the following information:

  1. A physical or electronic signature of the subscriber;
  2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  3. A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
  4. The subscriber’s name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided notification under or an agent of such person.


Our Designated Agent will present your counter notification to the person who filed the infringement complaint. Once your counter notification has been delivered, Metal is allowed under the provisions of Section 512 to restore the removed material in not less than ten or more than fourteen days, unless the complaining party serves notice of intent to obtain a court order restraining the restoration. 


If you do not comply with all of the requirements of this Copyright Policy, your DMCA notice or counter notification may not be valid.  Only DMCA notices and counter notifications should go to our Designated Agent. If you send an email or notice to our Designated Agent without a proper subject line, or for purposes other than communication about copyright claims, we may not acknowledge or respond to your communication. Any other feedback, comments, requests for technical support, and other communications should be directed to our customer service at 


It is our policy to terminate, under appropriate circumstances, any accounts of individuals who are repeat copyright infringers, and reserves the right, in its sole discretion, to terminate any access by individuals for actual or apparent copyright infringement.  


Metallicus, Inc. (“Metal”) Disclosures Regarding Cryptocurrency


The following disclosures apply to the purchase, sale, storage, and rewarding of cryptocurrencies through the Metal Services. These Disclosures Regarding Cryptocurrency are incorporated by reference into Metal’s Terms of Service.  Defined terms used in this policy, but not defined herein have the meanings set forth in Metal’s Terms of Service. https://www.metalpay.com/terms-of-use.html


  • Limitations


Cryptocurrencies are not FDIC insured and the use of cryptocurrencies may carry financial risk. In no event shall Metal be liable or responsible for any damages, claims, applications, losses, taxes, injuries, delays, accidents, costs, business interruption costs, or other expenses (including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss of goodwill or business profits, loss of cryptocurrency or digital assets, work stoppage, data loss, computer failure or malfunction, or any other commercial or other losses directly or indirectly arising out of or related to: Metal’s Terms of Service https://www.metalpay.com/terms-of-use.html

 (including our Privacy Policy https://www.metalpay.com/privacy-policy.html

any service of Metal; the use of MTL; any use of your digital assets or cryptocurrency by any other party not authorized by you (collectively, all of the foregoing items shall be referred to herein as “Losses”). Metal is hereby released by you from liability for any and all Losses. We disclaim all warranties or guarantees, including any warranty of merchantability and warranty of fitness for any particular purpose. The foregoing limitations of liability shall apply whether the alleged liability or Losses are based on contract, negligence, tort, strict liability, or any other basis, even if Metal has been advised of or should have known of the possibility of such losses and damages, and without regard to the success or effectiveness of other remedies.


The use, transfer and exchange of cryptocurrencies may be subject to applicable federal and state laws, including rules and regulations promulgated by various regulatory agencies, such as the Securities Exchange Commission, Financial Crimes Enforcement Network (FinCEN), Commodity Futures Trading Commission, Internal Revenue Services and state money transmission or virtual currency business licensing agencies. The U.S. federal and state laws and regulations on cryptocurrencies are subject to significant uncertainty and are evolving rapidly.  While we are making every effort to comply with applicable rules and regulations in the U.S. and internationally with respect to our operations, we cannot predict nor guarantee that your use, transfer, or exchange of cryptocurrencies through our Services will not be subject of any such regulations, either now or in the future. Any change of cryptocurrency regulations may have a material negative impact on your ability to use and transfer such cryptocurrencies and may cause you to lose all or a portion of the value of such cryptocurrencies.   



  • Cryptocurrency Prices, Exchange Rates, and Confirmations


Cryptocurrency and digital assets are not fiat (official) currencies, and are highly experimental and risky.  The Services (which include but are not limited to purchasing cryptocurrencies on users’ behalf) attempt to provide accurate price and exchange rate information, but this information is highly volatile, it is determined by third parties and can change quickly without users necessarily being aware of these changes.

Exchange rates that you as a consumer receive when remitting payments to other consumers are calculated at the time your transaction is accepted.

Due to varying types and levels of security between blockchains and networks, your payment is typically considered “accepted” when Metal has verified three blockchain confirmations. Metal may occasionally accept a payment with zero confirmations, although this decision is at Metal’s sole discretion. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by Metal of that payment. The blockchain is responsible for confirming cryptocurrency transactions and Metal is not liable for any loss due to, but not limited to, errors in the protocol, delays or any other breakdown relating to the blockchain.

You acknowledge that Metal cannot confirm, cancel or reverse cryptocurrency transactions.

You expressly agree that Metal is not liable for any errors, loss or omissions due to sending cryptocurrencies to or receiving cryptocurrencies from incorrect wallet addresses, email addresses, entering incorrect transaction amounts, or any other information related to cryptocurrency transactions by using the Service. Please ensure that you use the correct cryptocurrency addresses, email addresses, and transaction amounts when transacting.

Cryptocurrencies are securely stored in a combination of online and offline storage. As a result, it may take up to 48 hours or more to facilitate cryptocurrency transactions. By using the Services, you accept the risk that transactions may be delayed, and you agree not to hold Metal liable for any damages or loss due to delays.

The information contained on Metal websites, Services, or Apps does not constitute accounting, legal, financial, consulting investment or other professional advice. You bear all the risks from any decision to hold, purchase or sell cryptocurrencies on our Services, websites, and Apps and Metal will not be liable for any loss suffered.



  • Returns and Refund Policy


      1. Important: Cryptocurrencies, tokens, and digital assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. For these reasons, customers may only receive a refund if Metal has not yet completed the transmission. Once the asset has been transmitted, no refund is possible, even if the wrong address was provided to Metal. All sales after transmission are final.


  • Our cryptocurrency. “MTL” is Metal’s proprietary cryptocurrency. You earn MTL when you transact using the Metal Pay Services. Eligible transactions include sending or receiving payments for goods or services allowed by us at our discretion.
  • Permissible Use.  You may only use the Services as a mechanism of software ledger entry translation between you and Metal. You are prohibited from using the Services for translating ledger entries with other parties, with the exception of making and receiving payments as permitted under the Terms.
  • Costs. From time to time, we may need to spend time dealing with issues brought to us by customers. Where any customer issue is not caused by our negligence or oversight, we reserve the right to recover from the customer reasonable administrative costs spent addressing the customer issue.
  • Cryptocurrency Conversion


Some uses of your Metal Pay Service Account require a currency conversion. Examples of such conversions include converting your Metal Pay Service Account balance in U.S. dollars to a cryptocurrency, from one cryptocurrency to another cryptocurrency, or from a cryptocurrency to U.S. dollars. Such conversions will be performed at a rate established by a third-party partner. The exchange rate is displayed in the transaction information in your digital wallet with us.  Any such conversion may cause you to incur costs, including those related to taxes (e.g., tax filing costs, tax liabilities). 



  • Tax Disclosures


Each user should consult with and must rely upon the advice of its own professional tax advisers with respect to all U.S. federal income tax, state and local (and non-U.S. tax) treatment of MTL tokens and the purchase, sale, storage, and rewarding of cryptocurrencies through the  Services.


The tax treatment of the MTL tokens and all tokens generally is uncertain and there may be adverse tax consequences for Service users that hold, receive, transfer, trade, and/or purchase the MTL or any other related tokens.


The purchasing, transferring, receiving, or holding of, or investing in, MTL tokens may result in adverse tax consequences, including withholding taxes, income taxes and tax reporting requirements.  Metal does not intend to request a ruling from the U.S. Internal Revenue Service (“IRS”) or any tax authority or governmental agency on these issues.  

On March 25, 2014, the IRS released Notice 2014-21, 2014-16 I.R.B. 938 (the “Notice”), which discusses certain aspects of the treatment of convertible virtual currencies for U.S. federal income tax purposes.  A “convertible virtual currency” is a digital currency that has an equivalent value in real currency, or acts as a substitute for real currency.  The Notice provides that for U.S. federal income tax purposes a convertible virtual currency is considered “property” and not a “currency.” Further, the character of any gain or loss of a transaction involving a convertible virtual currency depends on whether it is a capital asset in the hands of the taxpayer.  Under the Notice, it is possible that the Metal Pay Service users that receive “Pop” will be subject to U.S. federal income tax at ordinary income tax rates. Also, any Service user that chooses to transfer funds via Services with the MTL token (instead of cash) may be required to report a gain or loss to the extent the user’s basis differs from the fair market value of the token at the time of the transfer.  That same tax exposure exists for those Service users that choose to sell their MTL token(s) on a secondary market.


There is no guarantee that the IRS will agree that the MTL token falls within the parameters of the Notice or that the IRS will not alter its position with respect to digital currency in the future or that a court would uphold the tax treatment set forth in the Notice.  In addition, Metal can provide no assurance that future legislation will not treat digital currency, including MTL, as currency for U.S. federal income tax purposes. If treated as currency for such purposes, gains recognized on the disposition of MTL would constitute ordinary income, and losses recognized on the disposition of MTL could be subject to special reporting requirements applicable to “reportable transactions.”


Further, the Notice fails to address significant aspects of the U.S. federal income tax treatment of digital currency, including, without limitation: (i) whether convertible virtual currency is properly treated as a “commodity” or as a “collectible”; (ii) the proper method of determining a holder’s holding period and tax basis for such acquired at different times or at varying prices; and (iii) whether and how a holder of convertible virtual currency acquired at different times or at varying prices may designate for U.S. federal income tax purposes which units of the virtual currency are transferred in a subsequent sale, exchange or other disposition (e.g., last-in first-out).


Additionally, the IRS has stepped-up enforcement actions on virtual currency transactions.  On July 2, 2018, the IRS announced a new compliance initiative on virtual currencies (the “Campaign”).  The purpose of the Campaign is to “address noncompliance related to the use of virtual currency through multiple treatment streams including outreach and examinations.”  Said another way, the IRS seems to have made it a priority to audit those returns with some level of virtual currency transactions; however, the breadth of the Campaign’s execution is unknown at this time, and it is likely to vary depending on the IRS’s successes and failures in the Campaign’s execution.




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